- Terms & Conditions
Terms & Conditions
Having a Larp - Registered in England. No.
Registered Office: 4 Belton Close, Coalville, Leicestershire, LE67 4TP.
These terms and conditions are governed and constructed according to UK Law and EC Directives. These terms and conditions do not affect your statutory rights. They are also pretty dull ‘cos of legal stuff, we’ve done what we can to make your read more interesting.
By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order, either online or by telephone, indicates your acceptance of these terms and conditions.
Price and availability are subject to change without prior notice. All goods will remain the sole property of Having a Larp (“us” or “we” from here on) until payment is received in full, unless we know you really well, and even then probably not. All products and services are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied, for any reason, we will offer an alternative model (if available) or give a full refund.
We aim to dispatch all items from stock, and same day as ordered, where possible. Occasionally we’ll all be in fields, so things will get a little delayed, though not normally by more than a few days. Even more occasionally, things will be out of stock and we’ll be waiting for deliveries/goblins/re-spawns but at worst it will be 28 days. At this point we’ll contact you to let you know and either refund your order (or partial order if some of it has or can be sent), or you can wait excitedly for your stuff (and probably get double Maoam’s in your parcel). If you need something in a hurry, then let us know and we’ll do our level best to get it to you when you need it. We send what we can via Royal Mail 1st class recorded delivery, which is officially delivered in 2-3 working days, often it turn up the next day though. If it’s too big or heavy for this service we use Parcelforce 48, which is a guaranteed 48 hour service.
Our Main courier is Parcel Force (www.parcelforce.com).
This website is set up to charge an initial fee of £20 which will cover most international parcels, if the post and packing is less we refund the difference, There may be additional charges for orders which require a faster service or tracked service or if the order is a large or unusual shaped parcel (2 handed swords, we’re looking at you here). If this is the case we will contact you with the correct post and packing charges, any additional charges must be paid before the order can be shipped. You are also perfectly entitled to cancel your order at this point too, especially if you’re in New Zealand and want a suit of chain-mail in a hurry, as £20 doesn’t come close to the £270 it costs to send it airmail…
All payments made through this web shop are collected through our online credit card processing partners, PayPal. We accept most major credit and debit cards as well as PayPal (obviously…) through this payment gateway.
Please do not email your credit card details to us. It’ll only encourage us to go on an internet shopping spree.
We do not store credit card details nor do we share customer details with any 3rd parties.
Credit/debit card payments are taken at point of order on all sales. We also require the card holder's full details including name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer. Incomplete or incorrect details will result in a delay in processing your order.
If you are not happy with your goods (and we really want you to be happy), you have a seven working day cooling-off period in which to return the unwanted items. This begins the day after you receive your goods.
The items must still be an as new condition (so you can try stuff on to check fit for example, but not go on a weekend adventure wearing/wielding it) and returned to the address below at your cost (unless we sent you the wrong thing, then we’ll refund your postage). You will receive a refund for the cost of the items returned, but not shipping costs or any other additional charges (again, unless we sent the wrong stuff). This does not apply to custom or made-to-order items. This is in accordance with your statutory rights.
Delivery Returns of Orders
We send most packages by Royal Mail/Parcel Force. If the delivery attempts fails, and they are returned to us, we hold the right to charge the delivery it costs us to send those goods out again. Typically, these further payments will be made through PayPal and the products will not be sent again until the second payment is made.
Having a Larp, 4 Belton Close, Coalville, Leicestershire, LE67 4TP, United Kingdom.
A refund can take an estimated 7 working days to be processed and a further 3 working days to clear banking systems. If you have requested a refund on an order, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status.
We have made every effort to ensure that all product information held on this website is accurate. Some information, including images and specification, is derived from third party sources such as manufacturers and brochures. This is often exciting for us, so we avoid where possible and measure as much stuff as we can. Occasionally though, last weeks “XL” isn’t the same as this weeks “XL”…
We will endeavour to supply you with the colour, size and quantity of the product you order; however some products cannot be guaranteed (things in brown have a tendency to vary in the shade of brown for example). Products are subject to being discontinued by manufacturers without notice (Damn their eyes…). If you order such a product, we will contact you and offer the replacement, if available, or refund the purchase in full. Then join you in cursing the suppliers name…
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this, and a full refund will be given if required. This paragraph isn’t very interesting, so here’s a joke: Two drums and a cymbal were walking along the top of a cliff. Suddenly, a gust of wind blew them all over edge… Buh-Dum-Tsch!
Placing an Order
You can place an order with us via the website and face to face at events we attend to trade.
By submitting your order, you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods (Including passing your details onto couriers and other subcontractors).
All on-line orders are confirmed as received through sending an auto-generated email. We reserve the right to decline your order. We will contact you by telephone or email regarding delivery, delays, or security issues. We will not be responsible for compensating you for any other loses you may suffer if we do not supply the goods.
By purchasing any product or item you are thereby agreeing to these terms and conditions.
U.K. Law forbids selling anything deemed to be an actual weapon - such as Tool rolls (which can contain sharp tools) to anybody under the age of 18. Even if you look older…
Foam and Latex Larp Weapons, and Bows/Crossbows
By purchasing any of the larp weaponry on our site, be it foam/latex larp weapons or the low poundage larp safe bows, you are accepting responsibly for any damage caused to property or persons whist using them. Ideally make sure you are versed in safe use of these weapons and conform to the safety rules laid out by your particular event organiser, but we’re not in charge of you… We’ll put up a blog post about some safe combat advice soon.
Single Cap Firing Replica Pistols
The flintlocks and replicas on this website are not real. They won’t actually fire anything other than caps. They are designed for display purposes only and are constructed from a material unsuitable for use in a firearm; so don’t get any ideas. These items are sold for decorative use only. Obviously they fire and make caps go bang (otherwise, what’s the point…), but we have to say that to stop us getting flak from any Dandy Highwayman incidents.
Damage in Transit
If a parcel arrives in a damaged condition you must make a note of this, on the courier’s delivery consignment note, and contact us immediately.
If the products are delivered damaged, please let us know immediately. Upon the return of the goods and confirmation of the fault, you will be offered a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. This returns policy does not affect the buyer's statutory rights.
Shortages and In-Correct Goods
If you take delivery of the wrong product, please let us know immediately. Technically, you should detail it on the courier’s delivery consignment note, but, short of unwrapping everything before signing, that's pretty tricky.
We do not provide an exchange policy on non-faulty and wrongly purchased goods, as standard, outside the 7 day cooling off period. However, please contact us and we'll see if we can help. It will almost certainly involve you paying more postage though.
Thorough Reading Award
If you've actually read this far, then well done you. As a reward for your dedication, simply put "Toot Toot" in the comments section of your order to receive a bonus in your delivery. It may just be some extra Maoams, but you ever know...
WE TAKE NO RESPONSIBILITY FOR ANY PERSONAL INJURY INCURRED WITH THE USE OF ITS PRODUCTS. PLEASE USE OUR PRODUCTS RESPONSIBLY, AND MAKE SURE THAT YOU OR ANYONE USING YOUR ITEMS IS VERSED IN THE ASPECTS OF SAFETY.
In the event that you feel you wish to complain about any area of the service you received from us, please put your complaint in writing to the following address: 4 Belton Close, Coalville, Leicestershire, LE67 4TP, United Kingdom.