- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Outside the UK there is an initial fee of £40 which will cover most international parcels.
If the post and packing is less, we refund the difference.
There may be additional charges for orders which require a faster service or if the order is a large or unusual shaped parcel (2 handed swords, we’re looking at you here).
If this is the case we will contact you with the correct post and packing charges, any additional charges must be paid before the order can be shipped. You are also perfectly entitled to cancel your order at this point too.
When you place an order in the UK, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
|Price Band||Postage Charge|
|Up to £5.00||£3.00|
|£5.01 to £10.00||£5.00|
|£10.01 to £25.00||£8.00|
|£25.01 to £45.00||£9.00|
|£45.01 to £65.00||£11.00|
|£65.01 to £100.00||£11.00|
|£100.01 to £200.00||£11.00|
|£200.01 and Above||Free within the U.K.|